“We are very happy with this award as it is determined by random interviews with liquor store buyers, restaurant owners and hotel food & beverage managers across South Africa,” says Managing Director, Gavin Dittmar. “This is great affirmation that we are achieving our mission to be recognised as having the best brands and best people to offer best customer service.”
PMR Africa is a highly regarded research, consulting and risk assessment company that conducts surveys in assessing companies to enhance excellence and set industry benchmarks. To achieve a Diamond Arrow Meridian Wine Merchants was rated ‘outstanding’ with over 82% across a broad spectrum of criteria with an emphasis on customer service and satisfaction on a nomination basis by trade, rather than a survey based on entry.